Terms of Service

1. Introduction

Welcome to chewyonline.shop (hereinafter referred to as "this website"), the official online store of the chewyonline brand. This website is operated by HONG KONG YUNUO TRADE LIMITED (hereinafter referred to as "we", "this company" or "the Company").

Our registered office is located at:

UNIT A1001 10/F, TSUEN WAN IND BUILDING, 59-71 WANG LUNG ST, TSUEN WAN HOONG KONG

These Terms of Service (hereinafter referred to as "the Terms") govern your access to and use of this website, and your purchase of any products from us. Please read these Terms carefully before using this website. By accessing, browsing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and to comply with all applicable laws and regulations of the Hong Kong Special Administrative Region. If you do not agree to all the contents of these Terms, you may not use this website.

2. Use of the Website

You agree to use this website only for lawful purposes. You may not:

Use this website in any way that violates applicable Hong Kong or international laws and regulations.

Transmit any defamatory, offensive, or otherwise objectionable content.

Interfere with or disrupt the security or functionality of this website.

Attempt to gain unauthorized access to any part of this website or its related systems.

3. Products and Orders

All products are subject to availability. We reserve the right to discontinue the sale of any product at any time. We will endeavor to accurately represent the colors and images of our products, but cannot guarantee that your computer monitor will display them perfectly accurately.

All orders submitted through this website constitute an offer to purchase our products. We reserve the right to accept or refuse your order for any reason, including but not limited to product availability, errors in product or price information, or problems with your payment.

4. Pricing and Payment

All prices are expressed in Hong Kong Dollars (HKD) / US Dollars (USD) and include applicable Goods and Services Taxes (GST), but exclude shipping costs, which will be charged separately at checkout.

We accept a variety of payment methods listed on the website. By providing your payment information, you represent and warrant that you have the right to use your chosen payment method. 5. Shipping and Delivery

For details regarding shipping areas, times, and costs, please refer to our Shipping Policy. We are not responsible for any delivery delays caused by factors beyond our control, such as customs processing or carrier issues.

6. Returns, Refunds, and Exchanges

All sales are subject to our Returns and Refunds Policy. Please read this policy carefully before purchasing, as it outlines the terms and conditions for returns, refunds, or exchanges.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HONG KONG YUNUO TRADE LIMITED, the chewyonline brand, or our content providers, and is protected by Hong Kong copyright law and other intellectual property laws, as well as international treaties. The “chewyonline” name and logo are trademarks of HONG KONG YUNUO TRADE LIMITED.

You may not use any of our intellectual property rights without our prior written consent.

8. User Account

If you create an account on this website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer by others. You agree to be responsible for all activities conducted using your account or password.

9. Privacy

We take your privacy very seriously. Please review our Privacy Policy, which also applies to your use of this website, to understand our practices regarding your personal data.

10. Disclaimer and Limitation of Liability

This website and all information, content, and products are provided by HONG KONG YUNUO TRADE LIMITED on an "as is" and "as available" basis. To the maximum extent permitted by applicable law in Hong Kong, we make no warranties, express or implied.

To the extent permitted by law, HONG KONG YUNUO TRADE LIMITED shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or related to the use of this website or our products.

11. Indemnification

You agree to indemnify, defend and hold harmless HONG KONG YUNUO TRADE LIMITED and its officers, directors, employees, agents and licensors from and against all claims, liabilities, damages and costs (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms or your use of this website.

12. Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide services to you pursuant to them shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

You irrevocably agree to submit to the exclusive jurisdiction of the courts of Hong Kong over any dispute or claim arising out of or relating to these Terms.

13. Changes to Terms of Service

We reserve the right to update, amend or replace these Terms.We may modify any part of these Terms of Service by posting updates and changes on the website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website after any changes are posted constitutes your acceptance of those changes.